Customer Support Officer

5Paisa Ltd is hiring a Customer Support Officer in Thane West, Mumbai. You can earn up to ₹35,000/month. 10 candidates will be hired for this role.

Employer’s description

Analyze Market Trends And Provide Tailored Investment Strategies For Clients. Manage Financial Portfolios To Maximize Returns While Minimizing Risks. Offer Ongoing Advice And Maintain Client Relationships For Long-Term Financial Growth. 1 - 2 Years Experience Compulsory.

Requirements

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Skills: Active listening, Verbal communication, CRM tools, Typing speed
• Good English
• 1 - 2 Years Experience Compulsory.
• A customer-first, patient attitude

What the job involves

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system

Compensation

Salary: ₹30,000 – ₹35,000 per month, based on skills and experience.

Position details

• Job location: Thane West, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office
• Job type: Full time
• Vacancies: 10

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