Customer Support Officer

A new Customer Support Officer role is open at Jain Sales Corporation, Mahim West, Mumbai. The team is filling 2 vacancies. Salary is up to ₹25,000/month.

Note from the employer

Offer Quote And Interact With Customer For Order And Supplies. 1 - 2 Years Experience Compulsory. | Skills Needed : Email | Advanced Excel, Quotation Management, Record Management

Salary and benefits

The salary for this role is ₹20,000 – ₹25,000 per month.

Roles and responsibilities

• You will identify upsell opportunities where relevant.
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA

Requirements

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Skills: Advanced Excel, Email, Quotation Management, Record Management
• Good English
• 1 - 2 Years Experience Compulsory.
• Skills Needed: Email
• Advanced Excel, Quotation Management, Record Management
• A customer-first, patient attitude

Job details

• Location: Mahim West, Mumbai, Maharashtra
• Timings: 10 AM - 6 PM | Monday to Saturday
• Interview timings: 11:30 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Vacancies: 2
• Job type: Full time

Apply today and take the next step in your career with Jain Sales Corporation.