Customer Support Officer

Join Ecom Retails Ecommerce Private Limited as a Customer Support Officer in Mulund West, Mumbai. 5 candidates will be hired for this role. Salary is up to ₹25,000/month.

In the employer’s words

Customer Support Calls Regarding Order Cancellations, Investigating Delivery Delays, Or Damaged Goods. 1 - 2 Years Experience Compulsory.

What we are looking for

• 1–2 years of relevant experience
• Education: Graduate
• Good knowledge of Active listening, Typing speed, Complaint handling and Hindi and English
• No English required
• 1 - 2 Years Experience Compulsory.
• Someone calm under pressure and patient

What you get

You will be paid ₹20,000 – ₹25,000 per month.

Your responsibilities

• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant

Job at a glance

• Job location: Mulund West, Mumbai, Maharashtra
• Work type: Work from office
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 5

Ready to start? Upload your resume and apply to Ecom Retails Ecommerce Private Limited today.