Chat Support Executive

9 Initiative Trading Llp is looking for a Chat Support Executive to join its team in Goregaon West, Mumbai. Salary is up to ₹25,000/month. There are 2 open positions. Freshers can apply.

Employer’s description

Handle Customer'S Enquiries Through Whats App, Facebook And Instagram Chat Messages. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Candidates Age Preferred 21 - 30. Languages : English

Day-to-day work

• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets

Requirements

• Freshers are welcome to apply
• 12th Pass or equivalent
• Skills: English
• Good English
• Freshers can apply
• Languages: English
• Someone patient and customer-first

Compensation

You will be paid ₹15,000 – ₹25,000 per month.

Position details

• Location: Goregaon West, Mumbai, Maharashtra
• Work type: On-site
• Interview timings: 11:00 AM - 5:00 PM | Monday to Saturday
• Employment type: Full time
• Openings: 2
• Working hours: 9:30 AM - 7:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — 9 Initiative Trading Llp reviews applications regularly.