Chat Support Executive

Logix Staffing Private Limited wants to bring on a Chat Support Executive for its Andheri East, Mumbai team. 30 candidates will be hired for this role. The pay goes up to ₹20,000/month.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : Domestic, Inbound | Languages : Malayalam, Telugu, Tamil, Hindi, English

Roles and responsibilities

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets

Pay and perks

Compensation: ₹15,000 – ₹20,000 per month.

Requirements

• 1–2 years of relevant experience
• Education: 12th Pass
• Comfortable with Domestic, English, Hindi, Inbound, Malayalam, Tamil, Telugu
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic, Inbound
• Languages: Malayalam, Telugu, Tamil, Hindi, English

Job details

• Job location: Andheri East, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 30
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Logix Staffing Private Limited.