Chat Support Executive

Start your next role as a Chat Support Executive with Fusion Cx Limited in Ghansoli, Mumbai. The team is filling 30 vacancies. The pay goes up to ₹19,000/month.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English

Your responsibilities

As a Chat Support Executive, your work will include:

• You'll identify upsell opportunities where relevant.
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system

What you get

Salary: ₹16,000 – ₹19,000 per month, based on skills and experience.

What we are looking for

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Comfortable with English, Hindi, Marathi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Marathi, Hindi, English
• Someone customer-first and patient

Job at a glance

• Location: Ghansoli, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Sunday
• Openings: 30
• Working hours: 10:00 AM - 7:00 PM | Monday to Sunday
• Employment type: Full time
• Work type: On-site

If this job suits you, apply now — shortlisted candidates will be contacted by Fusion Cx Limited.