Chat Support Executive

Looking for a Chat Support Executive role in Turbhe, Mumbai? TechClinic Connect Private Limited (Research Ayu) is hiring now. There are 5 open positions. Salary is up to ₹25,000/month.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : Hindi, English

Day-to-day work

• Handle inbound and outbound customer calls, chats or emails
• You'll log every interaction and its outcome in the support system.
• You will follow call scripts and update customers on ticket status.
• You will identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy

Requirements

• Open to freshers
• Education: Graduate
• Comfortable with English, Hindi
• Good English
• Freshers can apply
• Languages: Hindi, English
• A calm under pressure, customer-first attitude

Pay and perks

Compensation: ₹18,000 – ₹25,000 per month.

Job at a glance

• Location: Turbhe, Mumbai, Maharashtra
• Working hours: 10:00 AM - 7:00 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 5
• Job type: Full time
• Work type: Work from office

If this job suits you, apply now — shortlisted candidates will be contacted by TechClinic Connect Private Limited (Research Ayu).