Customer Care Manager

Looking for a Customer Care Manager role in Basavanagar, Bengaluru? Aashvi Couture is hiring now. The pay goes up to ₹45,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : English, Hindi

What the job involves

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails

Salary

The salary for this role is ₹35,000 – ₹45,000 per month.

Skills and qualifications

• 2+ years of experience in a similar role
• Minimum qualification: 12th Pass
• Skills: English, Hindi
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: English, Hindi

Position details

• Job location: Basavanagar, Bengaluru, Karnataka
• Work mode: Office-based
• Employment type: Full time
• Vacancies: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 10:30 AM - 8:30 PM | 6 days a week

Ready to start? Upload your resume and apply to Aashvi Couture today.