Customer Care Manager

A new Customer Care Manager role is open at Surakshaa Car Care Pvt Ltd.,, Bommanahalli, Bengaluru. You can earn up to ₹30,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Kannada, Hindi, English

Candidate profile

• At least 2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of English, Hindi and Kannada
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: Kannada, Hindi, English
• You are calm under pressure and polite

Salary

Compensation: ₹20,000 – ₹30,000 per month.

Key responsibilities

• You will identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system
• You'll handle inbound and outbound customer calls, chats or emails.
• You'll follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA

Job details

• Work location: Bommanahalli, Bengaluru, Karnataka
• Work type: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Openings: 1

Ready to start? Upload your resume and apply to Surakshaa Car Care Pvt Ltd., today.