Customer Support Specialist

Aatmanirbhar Facility Mangement Private Limited has an opening for a Customer Support Specialist based in Varthur, Bengaluru. The pay goes up to ₹25,000/month. The team is filling 20 vacancies.

In the employer’s words

Handle Complex Customer Queries & Escalations End-To-End.Manage High-Anxiety Customers With Professionalism & Empathy.Ensure Superior Customer Engagement & Resolution.Take Complete Ownership Of Customer Issues.Proactively Highlight & Address Customer-Impacting Concerns.Escalation Desk Experience Preferred.Minimum 1 Year Experience In Customer Suppo. 1 - 2 Years Experience Compulsory. | Type : Domestic

Salary and benefits

The salary for this role is ₹20,000 – ₹25,000 per month.

Who can apply

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Comfortable with Domestic
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic
• You are patient and polite

Key responsibilities

In this role, you will:

• Follow call scripts and update customers on ticket status
• You will resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA

Position details

• Job location: Varthur, Bengaluru, Karnataka
• Job type: Full time
• Work type: Office-based
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 20
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

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