Customer Care Officer

Looking for a Customer Care Officer role in Kavadiguda, Hyderabad? Airtel Telecom is hiring now. Salary is up to ₹19,000/month. There are 30 open positions. Great for first-time job seekers.

Employer’s description

A Customer Support Executive Is Responsible For Assisting Customers, Resolving Their Queries, And Ensuring A Positive Customer Experience Through Phone Calls, Emails, Chats, Or Social Media. Type : Outbound, Inbound, Domestic | Languages : Telugu, English, Hindi

Your responsibilities

As a Customer Care Officer, your work will include:

• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• You will identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status

Skills and qualifications

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Skills: Domestic, English, Hindi, Inbound, Outbound, Telugu
• Good English
• Freshers can apply
• Type: Outbound, Inbound, Domestic
• Languages: Telugu, English, Hindi
• You are patient and customer-first

Pay and perks

Salary: ₹15,000 – ₹19,000 per month, based on skills and experience.

Job at a glance

• Job location: Kavadiguda, Hyderabad, Telangana
• Work mode: Office-based
• Vacancies: 30
• Interview: 11:00 AM - 2:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time

Ready to start? Upload your resume and apply to Airtel Telecom today.