Customer Care Officer

Smi Staffing Services wants to bring on a Customer Care Officer for its Kukatpally, Hyderabad team. You can earn up to ₹20,000/month. There are 30 open positions.

Note from the employer

Customer Service Executive. Languages : English, Hindi, Telugu

Candidate profile

• Open to freshers
• Minimum qualification: Graduate
• Comfortable with English, Hindi, Telugu
• Good English
• Freshers can apply
• Languages: English, Hindi, Telugu

What you get

Salary: ₹14,000 – ₹20,000 per month, based on skills and experience.

Key responsibilities

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• You will identify upsell opportunities where relevant.
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• You'll resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets

Quick facts

• Work location: Kukatpally, Hyderabad, Telangana
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Working hours: 09:30 am - 6:30pm | Monday to Saturday
• Work mode: Work from office
• Job type: Full time
• Openings: 30

Click Apply to send your profile to Smi Staffing Services. It takes less than a minute.