Customer Support Team Leader

Anvaya HR Inc is hiring a Customer Support Team Leader in Richmond Road, Bengaluru. You can earn up to ₹27,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : Tamil, Telugu, Kannada, Hindi, English

Roles and responsibilities

Your main tasks will be to:

• You'll handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy.
• You will meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• You will escalate complex cases to the right team within the SLA.

Salary and benefits

You will be paid ₹25,000 – ₹27,000 per month.

What we are looking for

• 1–2 years of relevant experience
• Graduate or equivalent
• Good knowledge of English, Hindi, Kannada, Tamil and Telugu
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Tamil, Telugu, Kannada, Hindi, English
• A patient, calm under pressure attitude

Quick facts

• Location: Richmond Road, Bengaluru, Karnataka
• Work type: On-site
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

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