Customer Support Team Leader

Pocketly Infotech Private Limited is looking for a Customer Support Team Leader to join its team in Kudlu Gate, Bengaluru. You can earn up to ₹25,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Type : Outbound, Inbound

Salary

Compensation: ₹20,000 – ₹25,000 per month.

Skills and qualifications

• 2+ years of experience in a similar role
• Minimum qualification: Graduate
• Skills: Inbound, Outbound
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Outbound, Inbound
• You are calm under pressure and patient

Your responsibilities

• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• You'll meet quality, call-handling and satisfaction targets.

Position details

• Work location: Kudlu Gate, Bengaluru, Karnataka
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 1
• Work mode: Work from office

Ready to start? Upload your resume and apply to Pocketly Infotech Private Limited today.