Customer Support Team Leader

Start your next role as a Customer Support Team Leader with Zest job hiring India Pvt Ltd in Vijayanagar, Bengaluru. There are 30 open positions. You can earn up to ₹25,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound, Domestic | Languages : English, Telugu, Tamil, Kannada, Hindi

Roles and responsibilities

• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy.

Pay and perks

Compensation: ₹22,000 – ₹25,000 per month.

Who can apply

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Comfortable with Domestic, English, Hindi, Inbound, Kannada, Outbound, Tamil, Telugu
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound, Domestic
• Languages: English, Telugu, Tamil, Kannada, Hindi
• A calm under pressure, polite attitude

Job details

• Work location: Vijayanagar, Bengaluru, Karnataka
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 30

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