Customer Support Team Leader

Join Prasanna Kumar Venkata Nimmala Naga (Hicentrix Placement Services) as a Customer Support Team Leader in Silk Board, Bengaluru. You can earn up to ₹55,000/month. There are 2 open positions.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : English

What you get

Salary: ₹45,000 – ₹55,000 per month, based on skills and experience.

Requirements

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Comfortable with English
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: English
• You are customer-first and calm under pressure

Your responsibilities

• Handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets

Position details

• Location: Silk Board, Bengaluru, Karnataka
• Shift: US rotational shifts
• Interview timings: Monday to Saturday
• Employment type: Full time
• Work mode: Office-based
• Vacancies: 2

Ready to start? Upload your resume and apply to Prasanna Kumar Venkata Nimmala Naga (Hicentrix Placement Services) today.