Customer Care Associate

Aspire has an opening for a Customer Care Associate based in Mohali. Freshers can apply. There are 30 open positions. Salary is up to ₹20,000/month.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Type : Outbound, Inbound

Day-to-day work

• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• You will escalate complex cases to the right team within the SLA.
• You'll identify upsell opportunities where relevant.

Requirements

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Comfortable with Inbound, Outbound
• Good English
• Freshers can apply
• Type: Outbound, Inbound

Salary and benefits

Salary: ₹18,000 – ₹20,000 per month, based on skills and experience.

Job at a glance

• Work location: Mohali, Punjab
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Work mode: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 30

Apply today and take the next step in your career with Aspire.