Customer Care Associate

Fusion Cx Limited is looking for a Customer Care Associate to join its team in Mohali. Freshers can apply. There are 10 open positions. You can earn up to ₹15,000/month.

Employer’s description

Customer Support. Type : Outbound, Inbound | Languages : Hindi, English

Candidate profile

• Freshers are welcome to apply
• Graduate or equivalent
• Good knowledge of English, Hindi, Inbound and Outbound
• Basic English
• Freshers can apply
• Type: Outbound, Inbound
• Languages: Hindi, English
• Someone polite and customer-first

Compensation

Compensation: ₹14,000 – ₹15,000 per month.

Roles and responsibilities

• Resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA

Job at a glance

• Job location: Mohali, Punjab
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 10
• Work mode: On-site
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Fusion Cx Limited.