Customer Care Associate

Fusion Cx Limited is hiring a Customer Care Associate in Mohali. The pay goes up to ₹13,500/month. There are 20 open positions.

In the employer’s words

Banking Collection Process - No Target - Soft Collection Call. Type : Outbound, Inbound | Languages : Hindi

Compensation

Compensation: ₹13,000 – ₹13,500 per month.

Roles and responsibilities

• Handle inbound and outbound customer calls, chats or emails
• You'll escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system

Skills and qualifications

• No prior experience needed — freshers can apply
• Education: Graduate
• Good knowledge of Hindi, Inbound and Outbound
• Female Only
• Basic English
• Freshers can apply
• Type: Outbound, Inbound
• Languages: Hindi

Job details

• Job location: Mohali, Punjab
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 20
• Employment type: Full time
• Shift: 10.00 AM - 7:00 PM | Monday to Saturday
• Work mode: On-site

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