Customer Care Associate

Talentra Staffing Services has an opening for a Customer Care Associate based in Mohali. No experience? You can still apply. You can earn up to ₹30,000/month. There are 30 open positions.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. Type : Outbound, International

Requirements

• Open to freshers
• 12th Pass or equivalent
• Comfortable with International, Outbound
• Good English
• Freshers can apply
• Type: Outbound, International
• A patient, polite attitude

Key responsibilities

As a Customer Care Associate, your work will include:

• Resolve queries and complaints with patience and accuracy.
• You'll escalate complex cases to the right team within the SLA.
• You will follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets

Compensation

Salary: ₹25,000 – ₹30,000 per month, based on skills and experience.

Quick facts

• Work location: Mohali, Punjab
• Openings: 30
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: Night and Rotational shifts
• Work mode: Work from office
• Employment type: Full time

Click Apply to send your profile to Talentra Staffing Services. It takes less than a minute.