Customer Care Associate

Join Dr Itm Private Limited as a Customer Care Associate in Mohali. 30 candidates will be hired for this role. You can earn up to ₹25,000/month.

In the employer’s words

Job Title: Telecaller (Bpo)Job Summary:We Are Looking For A Telecaller To Handle Customer Calls, Provide Information, And Resolve Queries. The Role Involves Interacting With Customers Professionally And Ensuring A Good Customer Experience.Key Responsibilities:Make Outbound Calls / Handle Inbound Calls To Customersexplain Products, Services,. Type : Sales, Domestic, Inbound, Outbound | Marketing | Languages : English, Hindi, Punjabi

Salary and benefits

Salary: ₹15,000 – ₹25,000 per month, based on skills and experience.

Skills and qualifications

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Comfortable with Domestic, English, Hindi, Inbound, Marketing, Outbound, Punjabi, Sales
• Basic English
• Freshers can apply
• Type: Sales, Domestic, Inbound, Outbound
• Marketing
• Languages: English, Hindi, Punjabi
• A customer-first, polite attitude

Roles and responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• You will identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status.

Job details

• Work location: Mohali, Punjab
• Job type: Full time
• Interview timings: 10:00 AM - 6:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Vacancies: 30

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