Customer Care Specialist

Looking for a Customer Care Specialist role in C-6, Block Yamuna Vihar, Delhi? Aulax Digital Private Limited is hiring now. Salary is up to ₹26,000/month. The team is filling 2 vacancies.

Note from the employer

We Are Looking For A Responsible Staff Member To Handle Customer Complaints, Maintain Complaint Entries/Records, And Coordinate With Customers To Resolve Issues Efficiently. The Role Also Includes Supporting Day-To-Day Operational Tasks And Ensuring Smooth Communication Between Customers And Internal Teams. 1 - 2 Years Experience Compulsory. | Type : Outbound | Languages : Hindi, English

What you get

You will be paid ₹16,000 – ₹26,000 per month.

What you will do

• Handle inbound and outbound customer calls, chats or emails
• You will resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets
• You'll identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA.

Skills and qualifications

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of English, Hindi and Outbound
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound
• Languages: Hindi, English

Job at a glance

• Location: C-6, Block Yamuna Vihar, Delhi, Delhi
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 2
• Employment type: Full time
• Work type: Work from office
• Interview timings: 11:00 AM - 5:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Aulax Digital Private Limited reviews applications regularly.