Customer Care Specialist

Flight Despatch Courier & Cargo India is looking for a Customer Care Specialist to join its team in Kapashera, Delhi. The pay goes up to ₹19,000/month. Great for first-time job seekers. There are 2 open positions.

Note from the employer

Oversee The Transportation And Delivery Of Goods While Ensuring Cost-Efficiency. Coordinate With Carriers, Warehouses, And Clients To Maintain Smooth Supply Chain Flow. Monitor Inventory Levels And Resolve Shipment Issues. Basic Excel | Skills Needed : Email, Computer

What the job involves

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA

Pay and perks

Salary: ₹15,000 – ₹19,000 per month, based on skills and experience.

Requirements

• Ideal for freshers starting their career
• Tenth Pass or equivalent
• Good knowledge of Basic Excel, Computer and Email
• Basic English
• Freshers can apply
• Basic Excel
• Skills Needed: Email, Computer
• You are patient and calm under pressure

Quick facts

• Location: Kapashera, Delhi, Delhi
• Work type: On-site
• Timings: 10:00 AM - 7:00 PM | Monday to Saturday
• Employment type: Full time
• Openings: 2
• Interview timings: 11:00 AM - 6:00 PM | Monday to Saturday

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