Customer Care Specialist

A new Customer Care Specialist role is open at Flight Despatch Courier & Cargo India, Kapashera, Delhi. The team is filling 2 vacancies. No experience? You can still apply. You can earn up to ₹20,000/month.

Note from the employer

Oversee The Transportation And Delivery Of Goods While Ensuring Cost-Efficiency. Coordinate With Carriers, Warehouses, And Clients To Maintain Smooth Supply Chain Flow. Monitor Inventory Levels And Resolve Shipment Issues. Advanced Excel, Basic Excel | Skills Needed : Computer, Email

What we are looking for

• Ideal for freshers starting their career
• Tenth Pass or equivalent
• Comfortable with Advanced Excel, Basic Excel, Computer, Email
• Basic English
• Freshers can apply
• Advanced Excel, Basic Excel
• Skills Needed: Computer, Email
• You are patient and polite

What you get

The salary for this role is ₹15,000 – ₹20,000 per month.

Your responsibilities

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status

Job details

• Work location: Kapashera, Delhi, Delhi
• Shift: 10:00 AM - 7:00 PM | Monday to Saturday
• Interview: 11:00 AM - 6:00 PM | Monday to Saturday
• Vacancies: 2
• Work type: On-site
• Job type: Full time

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