Customer Care Specialist

Join Flight Despatch Courier & Cargo India as a Customer Care Specialist in Kapashera, Delhi. 2 candidates will be hired for this role. You can earn up to ₹20,000/month.

Employer’s description

Oversee The Transportation And Delivery Of Goods While Ensuring Cost-Efficiency. Coordinate With Carriers, Warehouses, And Clients To Maintain Smooth Supply Chain Flow. Monitor Inventory Levels And Resolve Shipment Issues. 1 - 2 Years Experience Compulsory. | Skills Needed : Email, Computer | Basic Excel, Advanced Excel

Who can apply

• 1 to 2 years of experience in a similar role
• Education: Tenth Pass
• Comfortable with Advanced Excel, Basic Excel, Computer, Email
• Basic English
• 1 - 2 Years Experience Compulsory.
• Skills Needed: Email, Computer
• Basic Excel, Advanced Excel
• A calm under pressure, polite attitude

Pay and perks

You will be paid ₹15,000 – ₹20,000 per month.

Your responsibilities

As a Customer Care Specialist, your work will include:

• Resolve queries and complaints with patience and accuracy.
• You will escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• You will meet quality, call-handling and satisfaction targets.

Position details

• Location: Kapashera, Delhi, Delhi
• Shift: 9:00 AM - 7:00 PM | Monday to Saturday
• Openings: 2
• Work type: Work from office
• Employment type: Full time
• Interview: 2:00 PM - 6:00 PM | Monday to Saturday

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