Customer Care Specialist

Looking for a Customer Care Specialist role in Karol Bagh, Delhi? Flight Despatch Courier & Cargo India is hiring now. There are 2 open positions. The pay goes up to ₹20,000/month.

Employer’s description

Oversee The Transportation And Delivery Of Goods While Ensuring Cost-Efficiency. Coordinate With Carriers, Warehouses, And Clients To Maintain Smooth Supply Chain Flow. Monitor Inventory Levels And Resolve Shipment Issues. 1 - 2 Years Experience Compulsory. | Skills Needed : Email, Computer | Basic Excel

Who can apply

• 1–2 years of relevant experience
• Minimum qualification: Tenth Pass
• Skills: Basic Excel, Computer, Email
• Basic English
• 1 - 2 Years Experience Compulsory.
• Skills Needed: Email, Computer
• Basic Excel
• A calm under pressure, polite attitude

Salary

Compensation: ₹15,000 – ₹20,000 per month.

Your responsibilities

• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• You will resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails
• You will identify upsell opportunities where relevant.

Job details

• Location: Karol Bagh, Delhi, Delhi
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 7:30 PM | Monday to Saturday
• Work type: Work from office
• Job type: Full time
• Openings: 2

If this job suits you, apply now — shortlisted candidates will be contacted by Flight Despatch Courier & Cargo India.