Customer Care Associate (Cca)

Axis Bank has an opening for a Customer Care Associate (Cca) based in Rampally, Hyderabad. You can earn up to ₹20,000/month. There are 30 open positions.

Employer’s description

A Customer Support Executive Is Responsible For Assisting Customers, Resolving Their Queries, And Ensuring Customer Satisfaction Through Phone Calls, Emails, Chat, Or Other Communication Channels. Type : Inbound, Outbound, Domestic | Languages : Telugu, Hindi, English

Pay and perks

You will be paid ₹15,000 – ₹20,000 per month.

What the job involves

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• You will handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy

What we are looking for

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Good knowledge of Domestic, English, Hindi, Inbound, Outbound and Telugu
• Good English
• Freshers can apply
• Type: Inbound, Outbound, Domestic
• Languages: Telugu, Hindi, English
• You are calm under pressure and patient

Quick facts

• Location: Rampally, Hyderabad, Telangana
• Interview: 11:00 AM - 2:00 PM | Monday to Saturday
• Vacancies: 30
• Employment type: Full time
• Work type: On-site
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Axis Bank today.