Customer Care Associate (Cca)

Join Doxon Digital Opc Private Limited as a Customer Care Associate (Cca) in Abids, Hyderabad. You can earn up to ₹22,000/month. The team is filling 10 vacancies. Great for first-time job seekers.

In the employer’s words

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. Languages : English, Hindi, Telugu

What the job involves

Your main tasks will be to:

• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• You will follow call scripts and update customers on ticket status.
• You will escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system

Compensation

Compensation: ₹12,000 – ₹22,000 per month.

Skills and qualifications

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Good knowledge of English, Hindi and Telugu
• Female Only
• Basic English
• Freshers can apply
• Languages: English, Hindi, Telugu

Position details

• Job location: Abids, Hyderabad, Telangana
• Timings: 10:00 AM - 7:00 PM | Monday to Saturday
• Openings: 10
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based

Interested? Apply now on BetterJobs with your resume — Doxon Digital Opc Private Limited reviews applications regularly.