Customer Care Associate (Cca)

Career Craft Hr Solutions has an opening for a Customer Care Associate (Cca) based in Kondapur, Hyderabad. Great for first-time job seekers. 10 candidates will be hired for this role. You can earn up to ₹19,000/month.

In the employer’s words

Handle Inbound Calls From Customers In A Professional Mannerresolve Customer Queries And Complaints Effectivelyprovide Accurate Information About Products/Servicesmaintain Proper Records Of Customer Interactionsfollow Company Guidelines And Quality Standardsensure High Levels Of Customer Satisfaction. Languages : English, Hindi

Candidate profile

• Freshers are welcome to apply
• Minimum qualification: Graduate
• Comfortable with English, Hindi
• Good English
• Freshers can apply
• Languages: English, Hindi

Salary and benefits

Compensation: ₹15,000 – ₹19,000 per month.

Day-to-day work

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant

Job details

• Job location: Kondapur, Hyderabad, Telangana
• Job type: Full time
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Shift: 09:30 am - 6:30pm | Monday to Saturday
• Vacancies: 10
• Work type: On-site

If this job suits you, apply now — shortlisted candidates will be contacted by Career Craft Hr Solutions.