Customer Care Officer

Join Bee Pee Jay Finance Limited () as a Customer Care Officer in Andheri East, Mumbai. The pay goes up to ₹25,000/month.

In the employer’s words

We Are Seeking A Diligent And Empathetic Junior Grievance Redressal Officer Who Will Be Responsible For Supporting The Timely And Effective Resolution Of Customer Complaints, Queries, And Escalations. This Role Involves Ensuring That Customer Issues Are Documented Accurately And Assisting In The Resolution Process In Accordance With Internal Polici.

What you get

Salary: ₹10,000 – ₹25,000 per month, based on skills and experience.

Skills and qualifications

• No prior experience needed — freshers can apply
• Graduate or equivalent
• Skills: Verbal communication, Complaint handling, Typing speed, Hindi and English
• Good English
• Freshers can apply
• A polite, customer-first attitude

Key responsibilities

• Log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets

Position details

• Job location: Andheri East, Mumbai, Maharashtra
• Job type: Full time
• Vacancies: 1
• Work type: On-site
• Shift: 10:00 AM - 7:00 PM | Monday to Friday
• Interview: 11:00 AM - 4:00 PM | Monday to Friday

Interested? Apply now on BetterJobs with your resume — Bee Pee Jay Finance Limited () reviews applications regularly.