Customer Care Officer

SarvaSync is looking for a Customer Care Officer to join its team in Turbhe, Mumbai. You can earn up to ₹25,000/month. The team is filling 2 vacancies.

Note from the employer

Process :- *Credit Card - Lob :- Inbound Voice- Client: Bfsi - Unity (Banking Process)- Location: Turbhe(Juinagar), Navi Mumbairequirements:- Minimum 1 Year Experience In Customer Service (Bpo / Voice Process)*Graduate Only*- Good Communication Skills (Versant Level 5). 1 - 2 Years Experience Compulsory. | Type : Inbound, Domestic | Languages : Hindi, English

Who can apply

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Comfortable with Domestic, English, Hindi, Inbound
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Domestic
• Languages: Hindi, English
• Someone patient and polite

What you will do

Your main tasks will be to:

• You will identify upsell opportunities where relevant.
• You will follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system

Salary and benefits

Compensation: ₹20,000 – ₹25,000 per month.

Quick facts

• Location: Turbhe, Mumbai, Maharashtra
• Job type: Full time
• Work type: On-site
• Openings: 2
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to SarvaSync today.