Customer Care Officer

Join Ss Copporate Inc as a Customer Care Officer in Thane West, Mumbai. Salary is up to ₹21,000/month. There are 2 open positions.

In the employer’s words

Handle Support Functions Like Data Entry, Record Management, And Report Preparation. Ensure Efficient Documentation And Maintain Workflow Accuracy. Assist Front-Line Teams By Managing Behind-The-Scenes Operations. 1 - 2 Years Experience Compulsory.

Requirements

• 1 to 2 years of experience in a similar role
• Minimum qualification: Tenth Pass
• Skills: Verbal communication, CRM tools, Typing speed, Complaint handling
• Good English
• 1 - 2 Years Experience Compulsory.
• You are customer-first and calm under pressure

What you will do

As a Customer Care Officer, your work will include:

• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• You'll identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system
• You'll handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA

Pay and perks

Salary: ₹18,000 – ₹21,000 per month, based on skills and experience.

Position details

• Location: Thane West, Mumbai, Maharashtra
• Vacancies: 2
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Work mode: Work from office

If this job suits you, apply now — shortlisted candidates will be contacted by Ss Copporate Inc.