Customer Care Officer

Join Tottal Express & Freight Forwarding Llp as a Customer Care Officer in Turbhe, Mumbai. You can earn up to ₹18,000/month. Great for first-time job seekers. 2 candidates will be hired for this role.

Note from the employer

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. Candidates From Courier Background Will Be Given Preference. Languages : Gujarati, Marathi, Hindi, English

Eligibility

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Skills: English, Gujarati, Hindi, Marathi
• Female Only
• Basic English
• Freshers can apply
• Languages: Gujarati, Marathi, Hindi, English
• You are patient and polite

Salary and benefits

Compensation: ₹12,500 – ₹18,000 per month.

What the job involves

• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets.

Position details

• Work location: Turbhe, Mumbai, Maharashtra
• Interview: on call fix appointments
• Shift: 9:00 AM - 7:00 PM | Monday to Saturday
• Employment type: Full time
• Work mode: Work from office
• Vacancies: 2

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