Customer Care Officer

Xpheno Private Limited has an opening for a Customer Care Officer based in Sanpada, Mumbai. 3 candidates will be hired for this role. You can earn up to ₹21,000/month.

Note from the employer

How It Workscustomer-Initiated: The Interaction Starts When A Customer Contacts The Company, Rather Than The Company Calling The Customer.Multiple Channels: Support Happens Over The Phone, Live Chat, Email, Text Message, And Social Media.Reactive Support: Agents Respond To Immediate Needs, Troubleshoot Technical Problems, Or Process Returns. 1 - 2 Years Experience Compulsory.

Your responsibilities

• You'll resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• You'll meet quality, call-handling and satisfaction targets.

Pay and perks

Compensation: ₹18,000 – ₹21,000 per month.

Requirements

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of Active listening, Verbal communication, Complaint handling and CRM tools
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are customer-first and patient

Position details

• Work location: Sanpada, Mumbai, Maharashtra
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office
• Openings: 3
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

Apply today and take the next step in your career with Xpheno Private Limited.