Customer Care Associate (Cca)

A new Customer Care Associate (Cca) role is open at Firstcall Bpo, Vanasthalipuram, Hyderabad. No experience? You can still apply. 30 candidates will be hired for this role. Salary is up to ₹15,000/month.

In the employer’s words

Domestic Voice Process. Type : Inbound, Domestic | Languages : Telugu, Hindi, English

Roles and responsibilities

Your main tasks will be to:

• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• You will follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails.

Salary

Salary: ₹14,000 – ₹15,000 per month, based on skills and experience.

Eligibility

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Comfortable with Domestic, English, Hindi, Inbound, Telugu
• Good English
• Freshers can apply
• Type: Inbound, Domestic
• Languages: Telugu, Hindi, English

Job details

• Job location: Vanasthalipuram, Hyderabad, Telangana
• Interview timings: 10:00 AM - 5:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Sunday
• Work type: Work from office
• Openings: 30
• Job type: Full time

Click Apply to send your profile to Firstcall Bpo. It takes less than a minute.