Chat Process Executive

Careergenix Consultancy Llp is hiring a Chat Process Executive in Hinjewadi, Pune. You can earn up to ₹40,000/month. The team is filling 30 vacancies.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 5Days Working .2Days Weekly Off. Age -44 Years. 1 - 2 Years Experience Compulsory. | Languages : English

Who can apply

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: English
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: English
• A calm under pressure, customer-first attitude

Salary and benefits

Compensation: ₹25,000 – ₹40,000 per month.

What the job involves

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant

Job details

• Job location: Hinjewadi, Pune, Maharashtra
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Openings: 30
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

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