Chat Process Executive

Careergenix Consultancy Llp is hiring a Chat Process Executive in Viman Nagar, Pune. The team is filling 30 vacancies. The pay goes up to ₹40,000/month.

Note from the employer

Manage Customer Interactions Via Chat Or Inbound Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : Inbound, International | Languages : English

Pay and perks

Salary: ₹30,000 – ₹40,000 per month, based on skills and experience.

Roles and responsibilities

• You will identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system

Requirements

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of English, Inbound and International
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, International
• Languages: English
• A calm under pressure, customer-first attitude

Job details

• Work location: Viman Nagar, Pune, Maharashtra
• Work type: On-site
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 30
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — Careergenix Consultancy Llp reviews applications regularly.