Chat Process Executive

Start your next role as a Chat Process Executive with Data Wave Bussines Solutions in Sasane Nagar, Pune. The team is filling 20 vacancies. You can earn up to ₹20,000/month.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : English

Eligibility

• Freshers are welcome to apply
• 12th Pass or equivalent
• Good knowledge of English
• Female Only
• Good English
• Freshers can apply
• Languages: English
• You are polite and customer-first

Compensation

You will be paid ₹15,000 – ₹20,000 per month.

What you will do

• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA.

Quick facts

• Location: Sasane Nagar, Pune, Maharashtra
• Work type: Work from office
• Vacancies: 20
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 10 AM -7 PM | Monday to Saturday
• Job type: Full time

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