Chat Process Executive

A new Chat Process Executive role is open at Connecting Dot Placements, Malad West, Mumbai. 30 candidates will be hired for this role. Great for first-time job seekers. You can earn up to ₹30,000/month.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : English

What you will do

• You will identify upsell opportunities where relevant.
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system

Skills and qualifications

• Freshers are welcome to apply
• Graduate or equivalent
• Skills: English
• Good English
• Freshers can apply
• Languages: English
• Someone customer-first and calm under pressure

What you get

You will be paid ₹23,000 – ₹30,000 per month.

Position details

• Location: Malad West, Mumbai, Maharashtra
• Job type: Full time
• Interview: 11:00 AM - 8:00 PM | Monday to Saturday
• Openings: 30
• Timings: 24/7 Shifts - 2 rotational weekly offs
• Work type: Work from office

Apply today and take the next step in your career with Connecting Dot Placements.