Chat Process Executive

Looking for a Chat Process Executive role in Kanjur Marg, Mumbai? Unique Placement And Management Services is hiring now. There are 2 open positions. You can earn up to ₹20,000/month.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English

Roles and responsibilities

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• You'll escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant

Salary

The salary for this role is ₹18,000 – ₹20,000 per month.

What we are looking for

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Skills: English, Hindi, Marathi
• Male Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Marathi, Hindi, English
• Someone polite and customer-first

Quick facts

• Location: Kanjur Marg, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 2
• Job type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Unique Placement And Management Services.