Chat Process Executive

Join Connecting Dot Placements as a Chat Process Executive in Malad West, Mumbai. The team is filling 30 vacancies. Salary is up to ₹30,000/month.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams.

What we are looking for

• Open to freshers
• Education: Graduate
• Skills: CRM tools, Active listening, Complaint handling, Verbal communication
• Good English
• Freshers can apply

Salary

Salary: ₹18,000 – ₹30,000 per month, based on skills and experience.

Day-to-day work

As a Chat Process Executive, your work will include:

• Log every interaction and its outcome in the support system
• You will escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• You'll meet quality, call-handling and satisfaction targets.

Position details

• Job location: Malad West, Mumbai, Maharashtra
• Work mode: Office-based
• Employment type: Full time
• Vacancies: 30
• Working hours: 24/7 Shift - 2 Rotational weekly offs
• Interview: 11:00 AM - 8:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Connecting Dot Placements reviews applications regularly.