Chat Process Executive

Tg Levels Private Limited has an opening for a Chat Process Executive based in Ghansoli, Mumbai. 2 candidates will be hired for this role. No experience? You can still apply. Salary is up to ₹20,000/month.

Employer’s description

Monitor And Track All Incoming And Ongoing Chats. Assign Chats To The Concerned Team Members As Per The Instructions. Respond To Client Queries Accurately And Professionally.Coordinate With The Sales Team To Ensure Proper Follow-Up On Leads. Maintain Proper Records Of Chats And Their Status. Prepare And Submit Daily Reports On Chat Activities/Leads. Languages : Marathi, English, Hindi

Salary and benefits

The salary for this role is ₹15,000 – ₹20,000 per month.

Eligibility

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Skills: English, Hindi, Marathi
• Good English
• Freshers can apply
• Languages: Marathi, English, Hindi
• Someone customer-first and polite

Roles and responsibilities

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• You will meet quality, call-handling and satisfaction targets.

Job details

• Location: Ghansoli, Mumbai, Maharashtra
• Openings: 2
• Shift: 9:00 AM - 7:00 PM | Monday to Friday
• Employment type: Full time
• Work mode: Work from office
• Interview: 11:00 AM OR 4:00 PM | Monday to Friday

Interested? Apply now on BetterJobs with your resume — Tg Levels Private Limited reviews applications regularly.