Chat Process Executive

Temerity Careers Private Limited wants to bring on a Chat Process Executive for its Turbhe, Mumbai team. Salary is up to ₹32,000/month. 10 candidates will be hired for this role.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : English, Hindi | Type : Mutual Funds

Day-to-day work

• Follow call scripts and update customers on ticket status
• You will log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy

What you get

Compensation: ₹25,000 – ₹32,000 per month.

Eligibility

• No prior experience needed — freshers can apply
• Minimum qualification: Graduate
• Good knowledge of English, Hindi and Mutual Funds
• Good English
• Freshers can apply
• Languages: English, Hindi
• Type: Mutual Funds
• Someone patient and calm under pressure

Job details

• Work location: Turbhe, Mumbai, Maharashtra
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 10
• Work type: Office-based
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Temerity Careers Private Limited.