Customer Care Associate (Cca)

Copergate wants to bring on a Customer Care Associate (Cca) for its Navi Mumbai, Mumbai team. There are 30 open positions. You can earn up to ₹35,000/month.

Employer’s description

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Type : International, Outbound, Inbound, Domestic | Languages : Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English | Preferred Experience In : Real Estate

Salary

You will be paid ₹18,000 – ₹35,000 per month.

What you will do

Here is what a typical day looks like:

• Log every interaction and its outcome in the support system
• You will escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status

Who can apply

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Skills: Bengali, Domestic, English, Gujarati, Hindi, Inbound, International, Kannada
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International, Outbound, Inbound, Domestic
• Languages: Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English
• Preferred Experience In: Real Estate
• You are customer-first and polite

Job details

• Work location: Navi Mumbai, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 30

If this job suits you, apply now — shortlisted candidates will be contacted by Copergate.