Customer Care Associate (Cca)

Hooray Entertainment Llp wants to bring on a Customer Care Associate (Cca) for its Bhiwandi, Mumbai team. The pay goes up to ₹14,000/month.

In the employer’s words

The Customer Care Associate(Cca)Is Responsible For Delivering Exceptional Customer Service Such As Providing Knowledge On Games And Ensuring Kids Safety. Upsell And Promote Offer. Ensuring Safety Of Our Gaming Equipments, While Managing Billing, Cash Transactions, Game Card Operations And Ensuring A Seamless Guest Experience And Adhoc Work Assigned. 1 - 2 Years Experience Compulsory. | Type : Sales | Marketing | Languages : Marathi, Hindi, English

Roles and responsibilities

• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails

What you get

Salary: ₹12,000 – ₹14,000 per month, based on skills and experience.

Who can apply

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Skills: English, Hindi, Marathi, Marketing, Sales
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales
• Marketing
• Languages: Marathi, Hindi, English
• You are calm under pressure and customer-first

Job at a glance

• Job location: Bhiwandi, Mumbai, Maharashtra
• Shift: 10 AM - 8 PM | Saturday Sunday working and 1 rotational off from Monday to Friday
• Vacancies: 1
• Employment type: Full time
• Interview: 11:30 AM - 5:00 PM | Monday to Friday
• Work mode: Work from office

Interested? Apply now on BetterJobs with your resume — Hooray Entertainment Llp reviews applications regularly.