Customer Care Associate (Cca)

Looking for a Customer Care Associate (Cca) role in Andheri East, Mumbai? Datamatics Business Solutions Limited is hiring now. You can earn up to ₹20,000/month. The team is filling 20 vacancies. No experience? You can still apply.

In the employer’s words

Positions Available : Customer Service Associate (Domestic Voice Process- Inbound),Skills Required : Any Graduates (Ty Exams Appeared Will Be Eligible), Good Communication Skills, Good Computer Skills, Good At Interacting With Customers.Percentage Reqd. : Nothing Specific But Smart Fresherssalary : Ranging Around 2 Lacs. Type : Inbound | Languages : English

Candidate profile

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Good knowledge of English and Inbound
• Good English
• Freshers can apply
• Type: Inbound
• Languages: English
• You are customer-first and patient

Compensation

Salary: ₹15,000 – ₹20,000 per month, based on skills and experience.

Roles and responsibilities

Your main tasks will be to:

• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status

Quick facts

• Job location: Andheri East, Mumbai, Maharashtra
• Openings: 20
• Employment type: Full time
• Work type: On-site
• Shift: 8AM - 8 PM | 9 hrs Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Datamatics Business Solutions Limited.