Customer Care Associate (Cca)

Start your next role as a Customer Care Associate (Cca) with IndoHR Services in Andheri East, Mumbai. There are 30 open positions. Salary is up to ₹26,000/month.

Employer’s description

Manage Customer Interactions Via Call Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : Inbound, Domestic, Outbound, International, Sales, Mutual Funds | Languages : Punjabi, Tamil, Kannada, Malayalam, Telugu, English | Preferred Experience In : Real Estate

Key responsibilities

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• You will resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA

Requirements

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Comfortable with Domestic, English, Inbound, International, Kannada, Malayalam, Mutual Funds, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Domestic, Outbound, International, Sales, Mutual Funds
• Languages: Punjabi, Tamil, Kannada, Malayalam, Telugu, English
• Preferred Experience In: Real Estate
• You are customer-first and patient

What you get

You will be paid ₹22,000 – ₹26,000 per month.

Quick facts

• Job location: Andheri East, Mumbai, Maharashtra
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office
• Openings: 30
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

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