Customer Care Associate (Cca)

DBS Mintek Pvt Ltd. is hiring a Customer Care Associate (Cca) in Turbhe, Mumbai. 30 candidates will be hired for this role. You can earn up to ₹13,000/month. Great for first-time job seekers.

Employer’s description

. Contact Customers Via Phone/Email To Collect Outstanding Payments.2. Investigate And Resolve Customer Disputes And Queries.3. Negotiate Payment Plans And Settlements.4. Update Customer Records And Accounts.5. Meet/Exceed Collection Targets And Quality Metrics.6. Collaborate With Internal Teams (E.G., Sales, Customer Service). Type : Inbound, Domestic, Outbound

What you get

You will be paid ₹11,000 – ₹13,000 per month.

Eligibility

• Ideal for freshers starting their career
• Education: 12th Pass
• Skills: Domestic, Inbound, Outbound
• Basic English
• Freshers can apply
• Type: Inbound, Domestic, Outbound
• Someone calm under pressure and patient

What you will do

• Resolve queries and complaints with patience and accuracy
• You'll follow call scripts and update customers on ticket status.
• You'll escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• You will log every interaction and its outcome in the support system.

Job details

• Location: Turbhe, Mumbai, Maharashtra
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 30
• Work mode: Office-based
• Interview: 10:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

Apply today and take the next step in your career with DBS Mintek Pvt Ltd..