Customer Care Associate (Cca)

Start your next role as a Customer Care Associate (Cca) with DBS mintek Pvt Ltd in Belapur, Mumbai. Freshers can apply. 15 candidates will be hired for this role. You can earn up to ₹17,000/month.

Note from the employer

Tis I Cidco Process In Which We Solve Customers Queries And Doubts And We Take Pending Documents Of Customers Using Auto Generated Calls Using Crm Software And Upload On Cidci Website. Type : Inbound, Domestic | Languages : Marathi, Hindi, English

Skills and qualifications

• Freshers are welcome to apply
• Education: 12th Pass
• Skills: Domestic, English, Hindi, Inbound, Marathi
• Basic English
• Freshers can apply
• Type: Inbound, Domestic
• Languages: Marathi, Hindi, English
• Someone polite and patient

Compensation

Compensation: ₹15,000 – ₹17,000 per month.

Roles and responsibilities

• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• You will identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system

Job at a glance

• Location: Belapur, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 15
• Work type: Work from office

Interested? Apply now on BetterJobs with your resume — DBS mintek Pvt Ltd reviews applications regularly.