Customer Care Associate (Cca)

DBS mintek Pvt Ltd is looking for a Customer Care Associate (Cca) to join its team in Turbhe, Mumbai. Salary is up to ₹13,000/month. There are 20 open positions. No experience? You can still apply.

In the employer’s words

Service And Policies To Address Customer Concern Effectively . Responding To Customer Inquiries Accurately And On Time . Languages : Hindi, Marathi

Requirements

• Open to freshers
• 12th Pass or equivalent
• Comfortable with Hindi, Marathi
• Basic English
• Freshers can apply
• Languages: Hindi, Marathi
• Someone customer-first and calm under pressure

What you get

You will be paid ₹12,000 – ₹13,000 per month.

Key responsibilities

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant

Position details

• Job location: Turbhe, Mumbai, Maharashtra
• Vacancies: 20
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — DBS mintek Pvt Ltd reviews applications regularly.